Definition: what is a “cookie”?

A cookie is a small computer file, a tracker, that is placed and read when you use an online service, whatever type of device you use (computer, smartphone, e-reader, internet-connected games console, etc.).

Cookies have many uses. They let their sender identify the device and record certain information about how the online service is used (your client ID, your choice of language). Some of these uses are strictly necessary to use the online service and are therefore exempt from consent. Others, which don't meet these criteria, require the site visitor's consent before these cookies are stored.

How do we use cookies?

When you visit our websites www.lovys.com and go.lovys.com, your user space in the browser (hereinafter the “Sites”), and the mobile version of your user space, trackers may be installed on your device by Lovys or by our partners.

There are 4 types of trackers, with the following purposes:

  • 1. make sure our Sites and our app work properly — strictly necessary cookies
  • 2. improve the visitor's experience by remembering their preferences — functional cookies
  • 3. measure the audience of our Sites and analyse visitor behaviour — audience measurement cookies
  • 4. show ads tailored to visitors' interests — advertising cookies

If you accept them, the cookies above give us access to the following information in particular:

  • Identifiers of the device used;
  • Type of operating system used by your device;
  • Type and version of the browser software used by your device;
  • Connection dates and times;
  • Browsing data on our Sites;
  • Language set;
  • Content viewed.

Cookies placed on our Sites

The list of cookies is compiled from a scan of our Sites by Cookiebot on 6 September 2022.

Strictly necessary cookies

Lovys and its partners use strictly necessary cookies to make sure our Sites work properly. That's why these cookies don't require your consent.

Name
Purpose
Source
Retention period
ARRAffinitySameSite
Cookie used to distribute website traffic and so optimise its response time
Lovys
session
current-country
Cookie used to run our website
Lovys
session
_lm_id
Cookie used to run our website
Lovys
365 days
_x_w
Cookie used to run our website
Lovys
session
Lovys-Correlation-ID
Cookie used to run our website
Lovys
180 days
prospectUserInfo
Cookie used to run our website
Lovys
180 days
sessionData
Cookie used to run our website
Lovys
180 days
firebase:host:#.firebaseio.com firebase-installations-database#firebase-installations-store
Cookie used to connect to the content delivery network
Lovys
180 days
_vis_opt_test_cookie
Cookie used to track the number of visitors
Lovys
session
_vis_opt_s
Cookie used to enable website features
Lovys
100 days
_dc_gtm_UA-xxxxxxxx, _dc_gtm_UA-#
Cookie used to control script loading
Google
1 day
OptanonConsent
Cookie used by OneTrust to collect and store a record of the consent given by the visitor
OneTrust
365 days
OptanonAlertBoxClosed
Cookie used by OneTrust to keep a record when the visitor closes the cookie banner
OneTrust
365 days

Functional cookies

These cookies let us give you personalised features when you use our Sites.

Name
Purpose
Source
Retention period
__stripe_mid, __stripe_sid
Cookie used to enable credit card transactions
Stripe
365 days, 1 day
m
Cookie used to determine the type of device
Stripe
720 days

Audience measurement cookies

These cookies let us measure the number of visitors to our Sites. They also let us analyse how you use them, to improve how they work.

Name
Purpose
Source
Retention period
_vwo_uuid_v2, vwoSn
Cookie used to improve the experience on our Sites
Lovys
365 days, persistent
zarget_user_id
Audience measurement cookie
Zarget
365 days
_ga, _ga_#, _gid, _gat_UA-
Cookie used to analyse our visitors' behaviour on the pages of our Sites, to optimise them
Google Universal Analytics
730 days
collect
Cookie used to send data to Google Analytics to track visitor behaviour
Google Universal Analytics
session
_gclxxxx
Cookie used for the Google Conversion Tracker
Google
90 days
_vwo_referrer, _vwo_sn
Cookie used to measure the performance of different versions of Site pages
Wingify
365 days, session

Advertising cookies

We use these cookies to personalise and measure the effectiveness of advertising on our Sites and partner sites, based on the pages you visit.

Name
Purpose
Source
Retention period
adstax_uid_legacy, adstax_uid, adstax_hashes, adstax_hashes_legacy, adstax_hashes_linked, adstax_hashes_linked_legacy
Marketing cookie
Advertising partners
365 days
Pixel.gif
Cookie used to analyse visitor behaviour
Lovys
session
SL_C_23361dd035530_KEY SL_C_23361dd035530_SID SL_C_23361dd035530_VID SL_L_23361dd035530_KEY SL_L_23361dd035530_SID SL_L_23361dd035530_VID
Cookie used to analyse visitor behaviour
Lovys
390 days
_gcl_au
Cookie used to analyse the effectiveness of the advertising offered by the website
Google
90 days
ads/ga-audiences, pagead/1p-conversion/#, pagead/1p-user-list/#
Cookie used to analyse the visitor's interaction with the advertising shown
Google
session
_fbp, fr, tr
Cookie used to identify browsers in order to offer advertising on Facebook and website analytics services
Facebook
90 days, session
tt_appInfo, tt_sessionId, _tt_enable_cookie, _ttp, tt_pixel_session_index
Cookie used to analyse visitors' interaction with the services offered
TikTok
Session, 365 days
IDE
Cookie used to measure effectiveness and show targeted ads to visitors
Doubleclick (Google)
390 days
_fw_crm_v
Cookie used to track the visitor's identity and the chat sessions they have
Freshdesk
365 days
test_cookie
Cookie used by Google as part of its advertising services to check whether the visitor's browser accepts cookies
Doubleclick (Google)
1 day

Trackers installed in the mobile version of the user space

Lovys does not place cookies in its mobile app.

However, Lovys and its partners use two types of trackers in your user account on mobile:

  1. Trackers that are strictly necessary for the app to work properly;
  2. Audience measurement trackers that let us analyse how you use the app, to improve how it works.

How can I manage cookies?

Managing cookies with Lovys

Lovys gives you full control over the cookies placed on your device through the information banner that appears when you log in to our Sites and the app.

You can accept or reject all cookies, or choose to allow only some of them, except strictly necessary cookies, which are essential for our services to work properly and are therefore placed automatically.

You can also change your cookie choices at any time using our preferences tool, available through a “Cookie settings” link at the bottom of every page of the website or in the drop-down menu in the app.

Please note that cookies play an important role in how our services work. If you refuse or delete cookies, this will affect the availability and functioning of the services.

Managing cookies in your browser

You can delete all the cookies already on your device by clearing your browser history. This will remove all cookies from the websites you have visited.

However, please be aware that you may lose certain saved information (such as login details or preferences related to the website www.lovys.com).

You can also set your browser to delete or reject cookies by default. To find out more about managing cookies in your browser, follow the links below for your browser:

  • For Chrome, see the help centre here;
  • For Safari, it's here;
  • For Microsoft Edge, it's here;
  • For Firefox, it's here;
  • For Opera, click here.

To find out more about managing Google Analytics cookies, follow this link here.

The settings you choose may change your browsing experience and how you can access certain services that require cookies.

How do you exercise your rights?

Under the Personal Data Regulations, you have the right to access, rectify, restrict and erase your Personal Data, as well as the right to object, the right to data portability and the right to give us instructions about what happens to your Personal Data after your death.

If you have any questions or comments about how we use cookies, you can contact the Lovys Data Protection Officer at the following email address: dpo@lovys.com

Third-party cookies placed on our Site and/or app may allow our partners to process your personal data if you accept them. You can see how your personal data is managed on their websites.

To find out more about your rights regarding personal data protection, you can visit the CNIL website: www.cnil.fr

Effective date

This cookie policy and any changes to it take effect on the date they are published.